Cancellations and refunds
How to cancel appointments and provider subscriptions, request a refund and check payment updates.
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1. Requesting a booking refund
Sign in with the email used for your booking and open My Bookings. Cancelled or finished bookings with a remaining collected payment can be submitted for review using Request a refund. We will email updates. Recording a request or support decision does not itself issue a refund. A processed refund is confirmed separately. You can also contact support@clicknbook.app with your booking reference.
2. Appointment cancellation policies
Read the business’s cancellation policy shown at checkout before booking. Contact the business about cancellation deadlines, rescheduling, missed appointments or service problems. If no policy is shown, ask the business before paying. A business’s policy cannot remove rights provided by applicable law.
3. Cancelling a booking
Use your bookings page or contact the business to cancel. Cancellation changes the appointment status but does not automatically refund the payment. ClickNBook does not automatically apply additional late-cancellation or no-show charges in the launch service.
4. Contacting the business
Contact the booked business using its profile or confirmation email and include your booking reference and reason. If you cannot reach the business, email support@clicknbook.app so we can investigate. The business and ClickNBook will review the payment and applicable policy before any refund is issued. The refund decision must specify the amount and whether the booking fee is included; do not assume either is automatically refunded.
5. Refund updates
Approved refunds are processed through Stripe to the original payment method. You will receive a service email when ClickNBook records the refund. Your bank may take several working days to display it. Partial refunds are possible; the email shows the cumulative refunded amount. Contact support if a refund appears missing or incorrect.
6. Provider subscriptions
Cancel in the billing portal before the trial ends to avoid the first subscription charge. The portal shows when cancellation takes effect. Subscription cancellation does not itself refund earlier charges. Contact support for duplicate charges, billing errors or a refund request; requests are reviewed individually and statutory rights still apply.
7. Payment problems
If payment succeeds but the booking is not confirmed, contact support with your booking reference and payment time. Do not send full card details or pay again until the payment has been checked. We will reconcile the payment and booking before deciding the appropriate correction.
8. Your statutory rights
This policy does not limit your rights under applicable consumer law, including cancellation rights where they apply and remedies for services that are not supplied as agreed. A free trial is separate from a statutory cancellation period. You can contact us to exercise a legal cancellation or refund right without using the in-app request process.
9. Policy updates
We will update this page when our process changes. A later update does not remove rights relating to an earlier payment or booking.
10. Contact
For platform support, privacy requests or billing questions, email support@clicknbook.app. Include your booking reference where relevant. Never send card details or verification codes.